Läderach

Syrina Wright 3 months ago

Great chocolate, I purchased the coconut. The older lady Wednesday 4pm was so nice and welcoming. She even said I’ll be with you shortly she was will a cst. The younger male was definitely not welcoming to all. I waited patiently as he let a group of two taste almost every flavor. When they left he just stood there. No hi can I help u nothing. I said hi can I try some. He said “yea, what”. Then said you can go back out front and see all flavors from window. My husband left as I should have not realizing yet he was rude. I went came back to only get hazelnut. Then asked if I could try coconut before I buy. He gave to me and said how much I wanna spend

Rdl 4 months ago

The store offers a great range of chocolates — I absolutely loved the products. However, the customer service experience was extremely disappointing. The staff working at the store came across as rude and unwelcoming, and management should seriously look into how customers are being treated. A great product alone does not create a great customer experience. Professionalism, respect, and consistency in customer treatment matter just as much. I especially want to highlight one of the younger male staff members, whose behavior felt noticeably different depending on the customers he was interacting with. As a customer, the experience felt uncomfortable and unfair, and I genuinely hope the management takes feedback like this seriously and ensures every customer is treated respectfully regardless of background. Because of this experience, I personally would not return to the store, and I hope improvements are made in how customers are welcomed and treated. That young man working there was an Afro Latino guy - absolute rude and ridiculous. He was later directed to go inside by his manager and he had a smirk on his face as you can see from the photos

Yanill Estevez 6 months ago

Honestly, I’m not a chocolate person but the chocolate there is absolutely to die for. I love how they sample some of their chocolates prior to shopping. The staff is knowledgeable (some chocolates are gluten free) and they are so delightful. Loved this place and will return. Special thanks to Claudia for her assistance.

باسل العنزي ALENZE 10 months ago

I swear, the guy named Orlando is the best salesman there. Their dessert is really good, the service is excellent, and I’m coming back every time I’m in Florida. If anyone is looking for great dessert and top-notch service, go straight to the guy named Orlando — same name as the city. He’s extremely friendly.

Mayra Rodríguez 10 months ago

I want to highlight the outstanding service provided by Orlando at the Läderach store in Florida Mall. From the moment I walked in, he greeted me with genuine warmth and professionalism. He took his time to explain the different chocolates, offered personalized recommendations, and made sure we found the perfect selections. His attention to detail, patience, and exceptional customer service truly made my visit memorable. It’s rare to find someone so dedicated to ensuring every customer feels valued. Thank you, Orlando, for such an amazing experience! You are a true asset to Läderach. I will definitely be returning and recommending this location to others. 🍫